Terms of service

Terms of Service

Last updated: August 11, 2026

Welcome to Generi. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

Throughout these Terms, “Generi,” “we,” “us,” and “our” refer to Generi. “You” and “your” refer to the person accessing our website or purchasing from us.

By visiting our website or purchasing from Generi, you agree to these Terms and our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies posted on our website.

1. Online Store Terms

By using our services, you confirm that you have reached the age of legal majority in your jurisdiction or have permission from a parent or legal guardian.

You may not use our products, website, or services for any unlawful or unauthorized purpose. You must not transmit viruses, malicious code, or any material that could damage or interfere with our website.

A violation of these Terms may result in the suspension or termination of your access to our services.

2. General Conditions

We reserve the right to refuse service, cancel orders, restrict purchases, or terminate accounts when reasonably necessary, including in cases of suspected fraud, abuse, policy violations, payment disputes, or unlawful activity.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services without our prior written permission.

3. Product Information

We make reasonable efforts to display product descriptions, specifications, colors, images, and prices accurately. However, colors and appearance may vary depending on your screen, device, lighting, or product updates.

Product images are provided for illustration. Minor differences that do not materially affect a product’s function may occur.

We may modify product descriptions, specifications, availability, or pricing at any time without prior notice.

4. Prices and Payments

All prices are displayed in the currency shown during checkout. Taxes, shipping charges, duties, and other applicable fees may be added before you complete your purchase.

You agree to provide current, complete, and accurate billing and payment information.

Submitting an order authorizes us and our payment providers to charge the selected payment method for the order total.

We reserve the right to correct pricing, description, or availability errors. If an error affects an order you placed, we may contact you for instructions or cancel the affected order and issue an appropriate refund.

5. Orders and Acceptance

An order confirmation means that we received your order; it does not guarantee acceptance.

We may reject, limit, or cancel an order for reasons including:

  • Product unavailability.

  • Pricing or product-information errors.

  • Suspected fraud or unauthorized payment.

  • Shipping restrictions.

  • Violation of these Terms.

  • Quantity limitations.

If we cancel a paid order, we will issue a refund to the original payment method for the canceled amount.

6. Shipping and Delivery

Shipping estimates are provided for convenience and are not guaranteed unless expressly stated.

Delivery may be affected by carriers, weather, customs, holidays, incorrect addresses, supply interruptions, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Additional fees resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

Please review our Shipping Policy for further information.

7. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy.

You must contact Generi and receive return instructions before sending a product back. Unauthorized returns may not be accepted.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

8. Optional Third-Party Services

Our website may provide access to services, tools, applications, or payment options operated by third parties.

We do not control these services and provide access to them on an “as available” basis. Your use of a third-party service may be governed by that provider’s terms and privacy policy.

9. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience and do not imply our endorsement.

Generi is not responsible for third-party websites, products, content, security, or privacy practices. Review the applicable third-party terms before completing a transaction.

10. Reviews, Comments, and Submissions

If you submit reviews, photographs, suggestions, feedback, or other content, you grant Generi a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, translate, and display that content for operating and promoting our services, subject to applicable law.

You confirm that your submission:

  • Is accurate and based on your genuine experience.

  • Does not violate another person’s intellectual-property or privacy rights.

  • Is not unlawful, threatening, defamatory, discriminatory, or misleading.

  • Does not contain malware, spam, or unauthorized advertising.

We may remove content that violates these Terms or applicable law.

11. Intellectual Property

The Generi name, website design, graphics, text, photographs, logos, product descriptions, and other content are owned by or licensed to Generi and are protected by applicable intellectual-property laws.

You may use our website only for personal, non-commercial shopping purposes. No content may be copied, modified, distributed, published, or commercially exploited without prior written permission.

12. Prohibited Uses

You may not use our website or services:

  • For unlawful, fraudulent, or deceptive activity.

  • To violate intellectual-property, privacy, or other legal rights.

  • To harass, threaten, discriminate against, or harm another person.

  • To submit false or misleading information.

  • To upload malware or harmful code.

  • To collect another person’s information without authorization.

  • To interfere with website security or operation.

  • To bypass purchase restrictions or security controls.

  • To send spam or conduct unauthorized data scraping.

  • To impersonate another person or business.

We may suspend or terminate access for prohibited activity.

13. Privacy

Our collection and handling of personal information are explained in our Privacy Policy.

By using our website, you acknowledge that information may be processed by service providers involved in hosting, payment processing, order fulfillment, shipping, security, analytics, and customer support.

14. Disclaimer of Warranties

To the fullest extent permitted by law, our website and services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, or error-free. Product warranties, if any, will be described on the product page or in separate warranty documentation.

Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

15. Limitation of Liability

To the fullest extent permitted by law, Generi and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the website, services, or products.

Where liability cannot be excluded, our responsibility will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold Generi harmless from claims, damages, expenses, or liabilities arising from your unlawful use of our website, your violation of these Terms, or your infringement of another party’s rights.

17. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted. The remaining provisions will remain effective.

18. Termination

These Terms remain effective until terminated by you or Generi.

You may stop using our services at any time. We may suspend or terminate your access if we reasonably believe you have violated these Terms or applicable law.

Obligations and liabilities arising before termination will survive where appropriate.

19. Governing Law

These Terms are governed by applicable United States law and the laws of the State of Florida, without regard to conflict-of-law principles.

Any mandatory consumer protections available in your jurisdiction remain unaffected.

20. Changes to These Terms

We may update these Terms to reflect changes to our services, business practices, or legal requirements.

The updated Terms will be posted on this page with a revised “Last updated” date. Your continued use of our services after an update constitutes acceptance of the revised Terms, to the extent permitted by law.

21. Contact Information

Questions about these Terms may be sent to:

Generi
Email: sale@generi.us
Phone: +1 (305) 509-2933
Address:
1425 SW 82nd Place
Miami, FL 33144
United States