Shipping policy

Shipping Policy

Last updated: August 11, 2026

Thank you for shopping at Generi. This Shipping Policy explains our order processing, shipping, tracking, and delivery practices.

Shipping Destinations

Generi currently ships to eligible addresses within the United States.

Shipping availability may vary depending on the product, destination, carrier restrictions, and applicable laws. If we cannot ship an order to your address, we will notify you and issue a refund for the affected item.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed on weekends or public holidays. During holidays, promotions, or periods of high order volume, processing may take longer.

Order processing time is separate from shipping and delivery time.

Estimated Delivery Time

Standard delivery generally takes 5–10 business days after the order has been processed.

Delivery estimates are not guarantees. Delays may occur because of carrier disruptions, weather, holidays, supply interruptions, incorrect addresses, or other circumstances outside our reasonable control.

Shipping Charges

Available shipping methods and charges will be displayed during checkout before payment is completed.

Shipping charges may depend on:

Delivery destination.
Package size and weight.
Selected shipping method.
Product type.
Promotional offers.

Any applicable taxes or additional charges will be shown during checkout where possible.

Order Confirmation and Tracking

After placing an order, you will receive a confirmation at the email address provided during checkout.

When tracking is available, we will send a shipping confirmation containing the tracking number. Tracking information may require up to 48 hours to update after the carrier receives the package.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate:

Recipient name.
Street address.
Apartment or unit number.
City, state, and ZIP code.
Telephone number and email address.

Review this information carefully before submitting your order. Contact us immediately at sale@generi.us if you discover an error.

We cannot guarantee that an address can be changed after an order enters processing or has been shipped.

Incorrect or Incomplete Addresses

If a package is returned because the address provided was incorrect or incomplete, the customer may be responsible for additional shipping charges.

Original shipping fees may be non-refundable where permitted by law. A refund for the returned product may be issued after deducting applicable shipping and handling costs.

Delayed Orders

If your order is delayed, check the tracking information and contact the shipping carrier for the latest update.

Please remember that carrier delays can occur because of:

Severe weather.
Public holidays.
High shipping volumes.
Transportation disruptions.
Local delivery restrictions.
Events outside the carrier’s or Generi’s control.

Lost Packages

If the tracking information shows no movement or the package appears to be lost, contact us at sale@generi.us.

We may need to open an investigation with the shipping carrier before providing a replacement or refund. Investigations can take several business days to complete.

Generi is not responsible for packages lost because the customer provided an incorrect or incomplete delivery address.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

Check around the delivery location.
Ask household members or neighbors whether they accepted it.
Check with the building manager or reception desk.
Allow 24–48 hours, as carriers sometimes update tracking before completing delivery.
Contact the carrier using your tracking number.

If the package is still missing, contact Generi so we can review the matter. A replacement or refund is not guaranteed when the carrier confirms successful delivery, but we will assist where reasonably possible.

Damaged Packages

Inspect your order immediately after delivery. If it arrives damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery.

Please include:

Your full name.
Your order number.
A description of the problem.
Clear photographs of the product and packaging.
A photograph of the shipping label.

Keep the product and all original packaging until the claim has been resolved.

Multiple Shipments

Products from the same order may be shipped separately. If this happens, you may receive multiple packages and tracking numbers.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Order Changes and Cancellations

Orders can only be changed or canceled before they enter processing or are shipped. We cannot guarantee changes or cancellations after an order has been submitted.

If the package has already shipped, our Return and Refund Policy will apply.

Refused and Unclaimed Packages

If you refuse a delivery or fail to collect a package, it may be returned to us.

Any original shipping charges, return shipping fees, carrier charges, and handling costs may be deducted from your refund where permitted by law.

Shipping Restrictions

We do not normally ship to:

P.O. boxes when the selected carrier does not support them.
Incomplete or unverifiable addresses.
Freight-forwarding addresses for restricted products.
Locations excluded by our shipping carriers.
Destinations where shipping is prohibited by law.

Some oversized, heavy, or restricted products may have additional delivery limitations.

Contact Us

For questions about shipping, delivery, or tracking, contact:

Generi
Email: sale@generi.us
Phone: +1 (305) 509-2933
Address:
1425 SW 82nd Place
Miami, FL 33144
United States