Refund policy

Last updated: August 11, 2026

Thank you for shopping at Generi. We want you to be satisfied with your purchase. Please read this Return and Refund Policy carefully before requesting a return.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused, unworn, and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories, labels, manuals, and components.
  • Include a receipt or proof of purchase.
  • Have an approved Return Authorization from our customer support team.

Returns sent without prior approval may not be accepted.

How to Request a Return

Before returning a product, contact us at sale@generi.us and provide:

  • Your full name.
  • Your order number.
  • The product you want to return.
  • The reason for the return.
  • Clear photographs if the product is damaged, defective, or incorrect.

If your request is approved, we will provide return instructions and the correct return address. Do not return a product without contacting us first.

Return Shipping Costs

Customers are responsible for return shipping costs when returning a product because of a change of mind, an incorrect order, or personal preference.

If the product arrived damaged, defective, or different from what you ordered, Generi will review the issue and provide an appropriate solution. This may include a replacement, refund, or prepaid return label.

Original shipping charges are non-refundable unless the return results from an error by Generi.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. Contact us within 7 days of delivery if your product is damaged, defective, incomplete, or incorrect.

Send your order number and clear photographs or videos showing the product, packaging, and reported issue to sale@generi.us.

Please keep the product and its original packaging until your claim has been resolved.

Non-Returnable Products

Returns cannot be accepted for:

  • Personalized or custom-made products.
  • Gift cards.
  • Downloadable or digital products.
  • Perishable products.
  • Opened or used personal-care and hygiene products.
  • Products damaged through misuse, improper installation, accidents, or unauthorized modification.
  • Clearance or final-sale products clearly marked as non-returnable.
  • Products returned after the applicable return period.

Contact us before purchasing if you are unsure whether a product is eligible for return.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Contact us as soon as possible if you need to cancel an order.

We cannot guarantee cancellation after processing has started. If the order has already shipped, you must follow our standard return procedure.

Exchanges

The fastest way to receive a different product is to return the original product and place a new order after your return has been approved.

If you received a damaged, defective, or incorrect product, contact us before placing another order.

Return Inspection

We will inspect your return after it is received and notify you whether your refund has been approved.

Returned products that do not meet the eligibility requirements may be refused or subject to an appropriate deduction where permitted by law.

Refund Processing

Approved refunds will be issued to the original payment method, generally within 5–10 business days.

Your bank or payment provider may require additional processing time before the refund appears in your account. If more than 15 business days have passed since your refund was approved, please contact us.

Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank or payment account again.
  2. Contact your card issuer or payment provider.
  3. Ask your bank whether the refund is pending.
  4. Contact Generi at sale@generi.us if the refund is still missing.

Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned because an incorrect or incomplete address was provided, the original shipping charges and return-related costs may be deducted from the refund where permitted by law.

Contact Generi

For questions about returns, exchanges, or refunds, contact us:

Generi
Email: sale@generi.us
Phone: +1 (305) 509-2933
Address:
1425 SW 82nd Place
Miami, FL 33144
United States