Privacy Policy

Last updated: August 11, 2026

This Privacy Policy explains how Generi (“Generi,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, purchase our products, communicate with us, or otherwise use our services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Generi, we may collect the following information:

Information You Provide

• Name, billing address, and shipping address.

• Email address and telephone number.

• Account login information.

• Products viewed, purchased, returned, or added to your cart.

• Order details and transaction history.

• Messages, reviews, support requests, and other communications.

• Information submitted through forms, surveys, or promotions.

Payment Information

Payments may be processed by third-party payment providers. We may receive transaction details, payment status, billing information, and limited payment-card information. We generally do not store complete payment-card numbers.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

• IP address.

• Browser and device type.

• Operating system.

• Pages viewed and links selected.

• Referring website.

• Shopping and browsing activity.

• Approximate location based on your IP address.

• Cookie identifiers and similar technical information.

How We Use Your Information

We may use personal information to:

• Process, fulfill, and deliver orders.

• Accept and manage payments.

• Provide order confirmations and shipping updates.

• Create and maintain customer accounts.

• Handle returns, refunds, exchanges, and warranty requests.

• Respond to customer-support inquiries.

• Detect and prevent fraud, abuse, and security incidents.

• Improve our website, products, and customer experience.

• Personalize content and product recommendations.

• Send marketing communications when permitted by law.

• Measure the effectiveness of advertising.

• Comply with legal, tax, accounting, and regulatory obligations.

• Enforce our policies and protect our legal rights.

Cookies and Similar Technologies

Generi and its service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember your preferences, understand website traffic, prevent fraud, and support advertising.

You may control cookies through your browser settings. Blocking certain cookies may prevent some website features from working correctly.

Where required, you may manage your cookie preferences through the consent controls displayed on our website.

How We Disclose Information

We may disclose personal information to:

• E-commerce and website-hosting providers.

• Payment processors and financial institutions.

• Shipping carriers and fulfillment partners.

• Customer-support and communication providers.

• Analytics, marketing, and advertising partners.

• Professional advisers, including accountants, insurers, and legal advisers.

• Government authorities when required by law.

• A buyer or successor involved in a merger, financing, sale, restructuring, or transfer of our business.

These parties may use personal information only as permitted by their agreements with us and applicable law.

We do not disclose personal information in exchange for money. However, certain advertising or analytics activities may be considered a “sale,” “sharing,” or use for targeted advertising under some privacy laws.

Advertising and Marketing

With your permission or where otherwise allowed by law, we may send promotional emails or messages about Generi products and offers.

You may unsubscribe from marketing emails by selecting the unsubscribe link included in the message. Unsubscribing from promotional communications will not prevent us from sending essential messages about orders, accounts, or transactions.

Advertising partners may use cookies or similar technologies to provide relevant advertisements and measure campaign performance.

Information from Third Parties

We may receive information from third parties, including:

• E-commerce and payment platforms.

• Shipping and fulfillment providers.

• Fraud-prevention services.

• Analytics and advertising partners.

• Social-media platforms when you interact with our pages.

• People who purchase or send products to you.

Information received from third parties will be handled according to this Privacy Policy.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and satisfy legal obligations.

The retention period depends on the nature of the information and the purpose for which it was collected.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no online service, transmission method, or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential. Contact us immediately if you believe your account has been accessed without authorization.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Obtain a portable copy of certain information.

• Restrict or object to certain processing.

• Opt out of targeted advertising or certain data sharing.

• Withdraw consent when processing is based on consent.

• Appeal a decision concerning a privacy request.

• Receive equal service without discrimination for exercising your rights.

These rights may be subject to exceptions under applicable law.

To submit a privacy request, email sale@generi.us. We may need to verify your identity before completing the request. You may also use an authorized agent where permitted by law.

United States Privacy Choices

Residents of certain U.S. states may have additional rights concerning targeted advertising, profiling, and the sale or sharing of personal information.

Where applicable, you may submit an opt-out request using the privacy controls available on our website or by emailing sale@generi.us.

We will honor legally recognized browser-based opt-out preference signals where required by applicable law.

International Visitors

Your personal information may be processed in the United States or other countries where our service providers operate. Privacy and data-protection laws in these locations may differ from those in your country.

Where required, we use appropriate safeguards for international transfers of personal information.

Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact us so that we can review and delete it as required by law.

Third-Party Websites

Our website may include links to websites or services operated by third parties. We are not responsible for their privacy, security, or content practices.

Please review the privacy policy of any third-party service before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, or legal obligations.

The revised version will be posted on this page with an updated “Last updated” date. Your continued use of our services after an update is subject to the revised policy.

Contact Us

For questions, privacy requests, or complaints, contact:

Generi
Email: sale@generi.us
Phone: +1 (305) 509-2933
Address:
1425 SW 82nd Place
Miami, FL 33144
United States