Select the product you want, choose any available options, and add it to your cart. Proceed to checkout and enter your shipping and payment information to complete the order.

An order confirmation will be sent to the email address entered during checkout. Please check your spam or junk folder if you do not see the email.

Contact us as soon as possible at sale@generi.us. We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.

We may be able to update the address before processing begins. Once an order has shipped, we cannot guarantee that the carrier will accept an address change.

Orders are generally processed within 1–3 business days after payment has been confirmed. Weekends and public holidays are not normally included.

Standard delivery generally takes 5–10 business days after processing. Delivery estimates may be affected by carriers, weather, holidays, and other circumstances outside our control.

Available shipping methods and charges are displayed during checkout. Costs may depend on the delivery address, package size, weight, and selected shipping method.

Some orders may be shipped separately because products can be stored at different fulfillment locations. You may receive a separate tracking number for each package.

Use the tracking number included in your shipping confirmation email. Enter it on our Order Tracking page to view the latest available carrier updates.

Tracking information may take up to 48 hours to appear after a package has shipped. Check again later and confirm that the number was entered without extra spaces.

Check around the delivery location and ask household members, neighbors, reception staff, or your building manager. Some carriers update tracking before final delivery, so please allow 24–48 hours before contacting us.

Carrier scans can sometimes be delayed. If there has been no update for an extended period, contact us with your order and tracking numbers so we can help investigate.

Eligible products may be returned within 30 days of delivery. Items must be unused, in their original condition, and returned with their original packaging, accessories, and proof of purchase.

Email sale@generi.us with your name, order number, product, and reason for the return. Wait for authorization and return instructions before sending anything back.

Customers are generally responsible for return shipping when returning an item because of a change of mind or ordering error. We will review cases involving damaged, defective, or incorrect products.

After the return is received and approved, refunds are generally processed within 5–10 business days. Your bank or payment provider may require additional time to post the funds.

Contact us within 7 days of delivery. Include your order number and clear photographs of the product, packaging, shipping label, and reported issue.

Available payment methods are displayed during checkout. Options may vary depending on your location, device, and the payment services enabled on our store.

Payments are processed through secure third-party payment providers. Generi generally does not store complete payment-card numbers.

Verify that your card details and billing address are correct. Your payment provider may also decline a transaction for security or authorization reasons. Contact your bank if the problem continues.

Email sale@generi.us or call +1 (305) 509-2933. Please include your order number when contacting us about an existing order.

Our listed support hours are Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time. We are closed on weekends and public holidays.

We generally respond to email inquiries within 1–2 business days. Response times may be longer during holidays and periods of high demand.